Delivery Information

 

Delivery and Returns

Delivery Information

 

Timescale

Method

Charge

Free next-day

98% of orders arrive the next working day

Royal Mail 1st class *

FREE

Guaranteed next-day

Guaranteed to arrive on the next working day 

Courier

£2.95

Guaranteed pre-12

Guaranteed to arrive before 12 noon on the next working day 

Courier

£7.95

* Depending on size and value, some orders may be upgraded from Royal Mail to Courier.

Delivery Schedule

Order placed

Expect to receive

Monday, before 4:00pm

Next day (Tuesday)

Tuesday, before 4:00pm

Next day (Wednesday)

Wednesday, before 4:00pm

Next day (Thursday)

Thursday, before 4:00pm

Next day (Friday)

Friday, before 4:00pm

Monday

Saturday or Sunday

Tuesday

Bank holidays

We do not despatch or deliver orders on bank holidays

Highlands and Islands

Deliveries may take 2 to 3 days longer to arrive

International deliveries

We only deliver to addresses within the UK and Ireland.

 

Returns

We do try our best to ensure your order is fulfilled adequately. Mistakes, faults and problems do occur and we will be at hand to help resolve this.

Faulty or Incorrect Goods

If the goods that arrive are incorrect or the item is damaged in any way possible on arrival, please notify us immediately, and we resolve this immediately. We will do our best to help you and get the problem resolved straight away, if we are not able to resolve the issue, we will arrange a replacement item for you. Please do not dispose of any faulty items unless you have been advised to do so by us.

We will not be liable to you for any indirect or consequential loss, damage or expenses (including loss of profits, business or goodwill) how so ever arising from a faulty or incorrect product and in any event our maximum liability to you will be to refund to you the amount paid by you for the Goods giving rise to the claim, if and when the full order has been returned to us in an satisfactory condition.

If you feel our product has caused any damage to your machine or equipment, please contact us and if and when necessary our authorised engineer will be arranged to check and service the machine or equipment.

We will not be liable for any cost incurred where an external company or engineer is used to repair or service the machine or equipment, unless this is confirmed and agreed by us prior to the repair or service of the machine or equipment.

All returned items must be securely packaged if not being returned in its original packaging with any enclosed documentation.

 

Refund

 

If you have ordered an item that you no longer require, you are able to return the item to us. Your item must be in its original unused condition to be returned for a refund or replacement. You must return this item to us within 30 days of the purchase date. Please inform us before returning any item.

All items are subject to a 25% restocking fee, this will be deducted from your refund. We also do not refund the original shipping and handling that you paid on the order. Goods will only be accepted for return if they are despatched within 30 days of delivery, unless we have notified you otherwise.

The returned product must be unused, in its original unopened packaging with any seal or shrink-wrap intact, with any labels still attached, and in a condition enabling us to sell the product again.

The item is your responsibility until it reaches us. Therefore for your own protection we recommend that you send the parcel using a delivery service that insures you for the value of the goods. The cost of returning the item to us is your responsibility.

Where you return a product in contravention of this policy no refund will be issued and we may retain the returned product until you pay to us such additional amount as we will charge for re-delivery of the returned product.

We will refund any monies you have paid to us within 30 days of receipt of your return.

Any package sent to us without a Goods Return Number (GRN) or any documentation may be recycled and we may not be able to assist you further with the query, so please mark the Goods Return Number (GRN) clearly on the package, this will help ensure that your returns are processed correctly and quickly.

Delivery and Returns

Delivery Information

 

Timescale

Method

Charge

Free next-day

98% of orders arrive the next working day

Royal Mail 1st class *

FREE

Guaranteed next-day

Guaranteed to arrive on the next working day 

Courier

£2.95

Guaranteed pre-12

Guaranteed to arrive before 12 noon on the next working day 

Courier

£7.95

* Depending on size and value, some orders may be upgraded from Royal Mail to Courier.

Delivery Schedule

Order placed

Expect to receive

Monday, before 4:00pm

Next day (Tuesday)

Tuesday, before 4:00pm

Next day (Wednesday)

Wednesday, before 4:00pm

Next day (Thursday)

Thursday, before 4:00pm

Next day (Friday)

Friday, before 4:00pm

Monday

Saturday or Sunday

Tuesday

Bank holidays

We do not despatch or deliver orders on bank holidays

Highlands and Islands

Deliveries may take 2 to 3 days longer to arrive

International deliveries

We only deliver to addresses within the UK and Ireland.

 

Returns

We do try our best to ensure your order is fulfilled adequately. Mistakes, faults and problems do occur and we will be at hand to help resolve this.

Faulty or Incorrect Goods

If the goods that arrive are incorrect or the item is damaged in any way possible on arrival, please notify us immediately, and we resolve this immediately. We will do our best to help you and get the problem resolved straight away, if we are not able to resolve the issue, we will arrange a replacement item for you. Please do not dispose of any faulty items unless you have been advised to do so by us.

We will not be liable to you for any indirect or consequential loss, damage or expenses (including loss of profits, business or goodwill) how so ever arising from a faulty or incorrect product and in any event our maximum liability to you will be to refund to you the amount paid by you for the Goods giving rise to the claim, if and when the full order has been returned to us in an satisfactory condition.

If you feel our product has caused any damage to your machine or equipment, please contact us and if and when necessary our authorised engineer will be arranged to check and service the machine or equipment.

We will not be liable for any cost incurred where an external company or engineer is used to repair or service the machine or equipment, unless this is confirmed and agreed by us prior to the repair or service of the machine or equipment.

All returned items must be securely packaged if not being returned in its original packaging with any enclosed documentation.

 

Refund

 

If you have ordered an item that you no longer require, you are able to return the item to us. Your item must be in its original unused condition to be returned for a refund or replacement. You must return this item to us within 30 days of the purchase date. Please inform us before returning any item.

All items are subject to a 25% restocking fee, this will be deducted from your refund. We also do not refund the original shipping and handling that you paid on the order. Goods will only be accepted for return if they are despatched within 30 days of delivery, unless we have notified you otherwise.

The returned product must be unused, in its original unopened packaging with any seal or shrink-wrap intact, with any labels still attached, and in a condition enabling us to sell the product again.

The item is your responsibility until it reaches us. Therefore for your own protection we recommend that you send the parcel using a delivery service that insures you for the value of the goods. The cost of returning the item to us is your responsibility.

Where you return a product in contravention of this policy no refund will be issued and we may retain the returned product until you pay to us such additional amount as we will charge for re-delivery of the returned product.

We will refund any monies you have paid to us within 30 days of receipt of your return.

Any package sent to us without a Goods Return Number (GRN) or any documentation may be recycled and we may not be able to assist you further with the query, so please mark the Goods Return Number (GRN) clearly on the package, this will help ensure that your returns are processed correctly and quickly.